Questions & Answers
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We offer Free Standard Shipping Worldwide, The standard shipping time is within 7 to 10 working days for the USA and can be delayed in different countries. The tracking number will be provided to you once the item is shipped to you (within 48 hours.). The tracking number can be used to track the order after 24 hours of receiving the tracking number. Note: More than $100 Product order
How long will delivery take?
- If orders are placed, and clear credit card authorization/PayPal Monday to Friday before 12:00 pm est, orders will be processed that day. if orders are placed after 12:00 pm est Mon-Thurs they will not be processed until the next day.
- Orders placed on Friday after 12:00 pm est or on Saturday or Sunday will be processed the following Monday.
|Shipping Method||Cost||Estimated Days of Delivery|
|Standard Shipping||Free||7 to 10 Business Working Days|
|Expedited shipping||24.99||3 to 6 Business Working Days|
If the Expedited Shipping option is available then for an additional cost of $24.99 only will be applied. The item will be shipped to you within 3 to 6 working days. However, make sure that a fast shipping option is available at checkout as this option is not available for all products.
Do you refund?
Once your return has been received and accepted by our partner, your refund will be completed via the original payment method, excluding the delivery costs. We’ll keep you updated every step of the way. You can follow the return of your package with our carrier using the tracking number on your Returns Label, or you can check the status in My Account under ‘Orders & Returns’. Visit Refund Policy
How can I return an item?
- The Product must be like in same condition as delivered, Unworn, unwashed and without any flaws.
- The product must include the original tags, with original packaging.
- Your item needs to have the receipt, order number or proof of purchase.
Visit Return & exchange Policy
Q1. Are you products original and brand new?
Yes. All the items at our site are 100% original and brand new. All our products will come with the dust bag, serial number, authenticity card, etc. You can contact us if you need the original box and receipt. And we also offer free heat stamp service for your purses.
Q2. Do you have any warranty or guarantee on your products?
Yes! Our company promise you 100% satisfaction and we offer 30 days unconditional return policy.
Q3. Why is your price so inexpensive?
Actually these are the wholesale price for our customers, because most of our customers are longtime customers and they stock our products in large quantity or resell at their locations.
Q4. Do you have minimum order required?
Yes! But we will ship your goods by postal package if your order is less than 100 USD. And we ship by DHL to USA, UK, Canada, Germany, Spain, France, etc., if your order is more than 100 USD.
Q5. Where are these products shipped from?
We will ship most of our products from our sales department in Hong Kong, Europe. And warehouse in USA
Q6. Hong long is the shipment?
For customers from USA, UK, Canada, most customers can receive their goods in 7 business days after the payment. We will ship the goods by DHL shipment. Maximum 7-14 Days.
Q7. Are the goods made in China?
We guarantee that all the look and materials of our products are the original at retail store. And all our products will be labeled by “Made in France” or “Made in Spain”. Different warehouses and also have sellers form China too.
Q8. Can I get any discount for my order?
Our company only offer 10% discount at most if you are first time order is more than 500 USD. Because we have to pay high commission charge to our third party credit card company. And we need to bear the risk that some customers dispute maliciously the payment by credit card once they receive the goods. So our company offer 15% discount for customers choose to pay by Western Union or Direct Bank Transfer. And you can get more discount if your order is large enough.
Q9. How can I place an order at this site?
Please create an account at our site firstly, then add the items you want in your shopping cart. And you can check out by your PayPal/Credit card directly at our site, it is 100% secured. You can also choose PayPal/Bitcoin payment in Step 2 and submit your order information firstly if you want to get more discount. We will email you the details and instruction for Western Union payment once we receive your payment.
Q10. What kind of payment do you accept?
You can pay for your products by PayPal or Credit Card or Western Union Money Transfer. If customers need to buy large sums of goods, we strongly recommend Western Union/Direct Bank because we offer 15% discount for your order.
Q11. How long does it take for shipping?
The shipping time will vary based on where you are located and whether the product you order is in stock. We will notify you the estimated delivery time of your item. If your items is in stock, we will deliver it to you within 7-10 working days. Product will be in your door within 5 days.
Q12. Can I shipping my items to a different address nor my billing address?
Yes, you can ship items to a different address. When you choose the right products and check out, you can fill the right shipping address by prompt for login information.
Q13. Can I track the package online?
Yes, you can track your package online. Once we ship your package out, we will email the tracking number to you. The tracking number will be available in 48 hours 7 and you can track within 24 hours when its provided.
Q14. What should I do if I never received the shipment?
Shipping takes 1-2 days worldwide. A tracking number will be sent to you within 48 hours so you can track the progress of your order online. Please allow up to 48 hours for the shipping company to update the information on their website. Shipping is guaranteed.
Q15. What should I do if I never received the shipment?
The rule is simple if you did not receive the item in a month from when it was sent out, we will fully refund you payment. Or send you a new product just contact us via Live Chat our team will assist you! Or call us to our customer support team.
Q16. How do you ensure your products after I finish payment?
Within 24 hours after you finish payment, we will send detailed list which is including:
- Order number
- Payment time
- Tracking number of the express,
- Payment sum
- Products name
- Purchased PI and amount, expiration date, probably deliver time.
Q17. How can I know my order status?
Once we send the products, we will give you a tracking number, with which you can check your order online. We are also keeping an eye on your bags until they reach you.
Q18. What should I do if the items were damaged upon receipt?
If the items were damaged or defective upon receipt, please inform us immediately, our customer service representative will be ready to take care of your matter all the way.
Q19. How long does it take for my order to be processed?
It only takes 24-48 hours to process your payment, an email confirmation with receipt will be sent to you once your order has been approved.